The legal bits

Privacy and terms

Last updated 2 September 2026.

Privacy notice

Who is responsible for your data

The C Point is a sole trader business run by Emma Louise Campbell, who is the data controller for the information described here.

Registered with the Information Commissioner's Office, registration referenceZC005968.

What I collect, and why

The Founder Freedom Quiz

When you take the quiz I collect your name, your email address, whether you took the solo or team version, your answers to the twenty questions, and the archetype those answers produce. I use it to email you your result, and to follow up if it looks like I can help. The lawful basis is your consent, given when you enter your details to get the report. You can withdraw it at any time by emailing me.

The podcast guest and sponsor form

This collects your first name, last name, email address, whether you are asking about being a guest or a sponsor, and whatever you write in the message box. I use it to consider your enquiry and reply to you. The lawful basis is my legitimate interest in responding to people who contact me.

Booking a call

Bookings are handled by Google Calendar's appointment scheduling, not by this site. Google collects your name, email address and anything you add to the booking, and processes it under its own privacy policy. The lawful basis is taking steps at your request before entering into a contract.

Emailing me

If you email me directly I hold whatever you send, for as long as I need it to deal with what you asked about.

Server logs

The site is hosted by Netlify, which records standard technical information including your IP address, browser type and the pages requested. This is used to keep the site running and secure. The lawful basis is my legitimate interest in operating a functioning website.

Who else sees it

I use three service providers, all of whom process data on my instructions:

• Netlify hosts the site, receives form submissions and runs the quiz function.
• Resend sends the quiz report to you, and a notification to me.
• Google handles call bookings through Calendar.

I do not sell your data, and I do not share it with anyone for their own marketing.

All three providers are based in the United States, so your data is transferred outside the UK. Each of them provides a data processing agreement covering those transfers, relying either on certification under the UK Extension to the EU to US Data Privacy Framework, or on the UK Addendum to the EU Standard Contractual Clauses. Copies are available from each provider, and I will send you the current position on request.

How long I keep it

• Quiz entries: two years from the day you take it, then deleted
• Guest and sponsor enquiries: twelve months, then deleted
• Client records: for the length of the engagement, then six years afterwards, because tax and accounting rules require it
• General email: deleted when it is no longer needed

Your rights

Under UK GDPR you can ask me for a copy of the data I hold about you, ask me to correct it, ask me to delete it, ask me to restrict what I do with it, object to my using it, ask for it in a portable format, and withdraw consent where consent is the basis I am relying on. Emailinfo@thecpoint.co.uk and I will respond within one month.

If you are unhappy with how I have handled your data you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. I would rather you came to me first, but it is your right either way.

Cookies

This site sets no cookies and loads nothing from third parties. Fonts are served from this domain rather than from Google, and there is no analytics, no tracking pixel and no advertising script. Nothing here follows you around.

If you click a link out to YouTube, Spotify, Apple Podcasts, Instagram, LinkedIn or the booking page, you are on their site and their cookies and policies apply.

If analytics are added later this section will change and a consent banner will be needed.

Terms of business

These terms apply to work carried out by Emma Campbell trading as The C Point. We will agree the specifics of any project in writing before it starts, and where a written proposal conflicts with these terms, the proposal wins.

What I offer

• The Clarity Point. A half-day diagnostic session, £450.
• Plans of Action. Implementation work, scoped and priced per project.
• The C Point 90. Ninety days of one-to-one coaching, £700.
• Continuation coaching. £500 a month, no minimum term.

I am not VAT registered, so no VAT is charged and none is recoverable on my invoices.

Booking and payment

Invoices are payable on receipt. For longer projects I may invoice in stages, which we will agree in writing before the work starts.

If an invoice goes unpaid I will chase it before doing anything else. Where payment is significantly overdue I may pause the work until it is settled, and I reserve my statutory right to interest and recovery costs on late commercial payments.

Rescheduling and cancellation

Sessions

Give me more than forty-eight hours notice and we will move it, no charge and no fuss. Less than forty-eight hours, or you do not turn up, and the session counts as delivered. Within a coaching block that means it counts as one of your six.

If I need to move a session I will give you as much notice as I can and rearrange around you. If we cannot find a time that works, I will refund that session.

Projects

Either of us can end a project with fourteen days notice in writing. You pay for the work completed up to that date, along with anything I have already committed on your behalf, such as software licences or another supplier's time. If you have paid in advance for work I have not yet done, I refund it.

Continuation coaching

No minimum term. Cancel at any point before your next monthly payment is due. The month you are already in is not refunded once it has started.

If you are a consumer rather than a business you have a statutory right to cancel within fourteen days of entering the contract. Where you ask me to start within that period and I do, you may owe me for the work already done.

What I need from you

Honest answers, reasonable access to the information and people I need, and someone able to make decisions. Most delays on this kind of work come from waiting rather than doing. If I cannot get what I need, timescales move.

What you own

Once you have paid in full, the specific deliverables I create for you are yours: the processes, documentation, systems and tools built for your business. I keep ownership of the methods, templates, frameworks and pre-existing material I bring with me, and of anything I develop that is not specific to you. Nothing stops me using the general skill and experience gained.

Confidentiality

I will keep what I learn about your business confidential, and I expect the same about my methods and pricing. This does not apply to anything already public, or anything I am required to disclose by law.

Talking about the work

I may describe work in general terms without identifying you. I will only name you, or use your logo, quotes or figures, with your written agreement, and you can withdraw that at any time.

What I am and am not responsible for

I bring judgement, experience and hands-on work. The decisions about your business remain yours, and I cannot guarantee a particular commercial outcome. I am not a solicitor, an accountant, a tax adviser or a regulated financial adviser, and nothing I provide is legal, tax, financial or regulated HR advice. Where something needs a professional of that kind, I will say so.

My total liability in connection with any engagement is limited to the fees you have paid me for that engagement. I am not liable for loss of profit, loss of business, loss of data or any indirect or consequential loss. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Ending it

Either of us can end an engagement in writing. You pay for work done up to that point. If I end it without good reason I will refund fees paid for work not yet done.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.